Understanding billing shouldn't add stress to what's already a lot to think about. This covers the general basics — for your specific scheme, our billing desk is the best place to ask.
What to bring
- Your insurance/TPA card, if you have one
- Valid photo ID matching your policy name
- Any pre-authorisation letter or approval documents
- Your policy number and insurer helpline
How billing generally works
- At registration, our billing desk notes whether you plan to use insurance or pay directly. For insured patients we help verify coverage and, where applicable, coordinate approvals before treatment.
- For procedures needing pre-authorisation, start this as early as possible since approvals can take time. You'll receive an itemised bill; any balance not covered by insurance is payable by you.
Questions to ask our billing desk
- Is my specific scheme accepted, and is pre-authorisation required?
- What is covered, and what will I pay out of pocket?
- What documents do I need for a cashless vs. reimbursement claim?
- What is the estimated total cost including follow-up and medication?
Frequently asked questions
Does BSEH accept my insurance?
We work with a number of insurance and TPA schemes — please check with our billing desk with your specific policy details.
What if my insurance doesn't cover the full cost?
Any uncovered amount is payable by you directly. Our billing desk can give an estimate in advance.
Who do I contact about my bill after treatment?
Call us at 04652 237491 — our billing desk can help with any questions about your bill or claim.
Call 04652 237491
Questions about your visit or surgery? We're happy to help.
General guidance adapted from established patient-education sources (American Academy of Ophthalmology, Mayo Clinic, NHS). Exact timing and instructions for your procedure will be given by your BSEH care team.
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